Delivery, returns and straight answers.

Delivery & insurance

Every order is sent tracked and insured for its full value. You get the tracking link by email the moment the parcel leaves us.

In-stock orders are dispatched within 48 hours (two working days). Pre-orders are dispatched on or around the official release date. An order that mixes in-stock and pre-order items ships together when the pre-order releases, so place two orders if you want the in-stock items sooner.

We currently deliver to UK addresses only. For a delivery anywhere else, email us what you would like and where it is going and we will quote a tracked, insured rate.

Sealed product is double-boxed with corner protection. Graded slabs travel in a padded sleeve inside a rigid box.

Damaged in transit? Email us within 48 hours of delivery with photos of the packaging and the item. We will replace it or refund you in full, and we deal with the insurance claim ourselves.

Returns & refunds

Changed your mind? You have 14 days from the day you receive your order to tell us you want to return it, and a further 14 days to send it back. This applies to sealed product with the factory seals intact and to graded singles still in their undamaged slab.

• Email info@norvexgaming.com with your order reference (it starts with NV-) and what you are returning. We reply with the return address.
• Pack the item as it came to you. Return postage is your responsibility for a change-of-mind return, and we recommend a tracked, insured service because the item is in your care until it reaches us.
• We refund your original payment method within 14 days of receiving the item back, including the standard delivery charge you paid.

Opened product. Once a booster box, bundle or pack has been opened its value has gone, so we cannot take it back unless it is faulty.

Faulty or not as described. If anything arrives faulty, damaged or not as described you are covered by the Consumer Rights Act 2015. Tell us within 30 days for a full refund, or within six months for a repair, replacement or refund. We pay the return postage.

Pre-orders can be cancelled for a full refund at any time before they are dispatched.

Authenticity guarantee

Every sealed product we sell is bought directly from the publishers' official UK distributors. Nothing enters our stock from marketplaces, auctions or unknown sources.

• Sealed product is inspected for factory seals, shrink-wrap and tamper marks before it is listed and again before it ships.
• Every graded single's certification number is checked against the grader's online registry when the card arrives and once more when it is packed.
• We do not sell re-sealed, weighed or loose product, and we never will.

If a product ever turns out not to be what we described, return it and we refund you in full, including your postage both ways.

Pre-orders

A pre-order reserves your allocation of an upcoming release at the price shown. You are charged at checkout, and the price you pay does not change even if the retail price does.

• Release dates are set by the publisher and can move. If yours does, we email you.
• Pre-orders are dispatched on or around the official release date, tracked and insured.
• If the publisher cuts our allocation and we cannot fulfil your order, you get a full refund straight away. We refund rather than substitute.
• Cancel at any time before dispatch for a full refund.

Track an order

Your order reference starts with NV- and is on your confirmation page and your receipt. When the parcel leaves us you get a second email with the courier's tracking link.

Cannot find it? Email info@norvexgaming.com from the address you ordered with and quote the reference or the date of the order. We reply within one working day.

Ordered in the last few minutes and nothing has arrived? Check your spam folder. Receipts are sent by Stripe, our payment provider, on our behalf.

Contact us

Email is the fastest way to reach us. Every message is answered personally, within one working day.

Running a shop or an event, or selling a collection? See trade & wholesale and sell your cards.